Have Questions?

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Frequently Asked Questions

No. We arrive early to set up so you get the entire rental time to play. You are not limited to only 4 hours, however. You can enter a period of more than 4 hours for your event and the inflatable can be yours for as long as you want that day for only 20% more than the standard 4 hour price! Should you wish to keep the inflatable overnight or even the next day, please call us and we will tell you whether or not it is available and give you a low price for the extended rental.
Yes all orders require at least a $50 Credit Card deposit. The deposit is fully refundable if you cancel your order at least 7 days prior to your rental date. If you cancel between 2-6 days prior to your rental you will be given a rain check that is good for 1 year.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Unfortunately, inflatables cannot be set up in temperatures below 40 degrees. We cannot set up our equipment in snow, high winds (above 20 mph), rainy or muddy conditions. If the weather report is not looking favorable, we will contact you to discuss the situation. If possible, we recommend looking for an indoor venue as a backup plan.
Should Bounce Geeks cancel the rental due to inclement weather (including rain, lightning, hail, and winds greater than 20 mph), you will be given a rain check to reschedule your event. However, if conditions are not severe enough for Bounce Geeks to cancel, you are given the option to go ahead even though the weather may not be looking favorable. Once we arrive and set up, no refund will be given once we set up the inflatable. We make every effort to set up for each and every rental reservation. However, the safety of your children is our top priority. Bounce Geeks reserves the right to make the final decision to cancel a rental due to inclement weather.

If you have any other questions, please feel free to call us any time at: 804-901-0260