Frequently Asked Questions | Richmond, VA.

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Frequently Asked Questions

It depends on how many rentals we have scheduled that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 3-4 hours in advance. If this is a problem for you, please call or text us asap so we can work it out. Pick up times vary as well and cannot be guaranteed. Please let us know if you require exact delivery or pickup times. Bounce Geeks will do it's best to accommodate all of our renters.
Should Bounce Geeks cancel the rental due to inclement weather (including rain, lightning, hail, and winds greater than 15 mph), you will either be given a rain check to reschedule your event, or a refund if you so choose. However, if conditions are not severe enough for Bounce Geeks to cancel, you are given the option to go ahead even though the weather may not be looking favorable. Once we arrive, no refund will be given once we set up the inflatable. We make every effort to set up for each and every rental reservation. However, the safety of your children is our top priority. Bounce Geeks reserves the right to make the final decision to cancel a rental due to inclement weather.
Should you choose to add the damage waiver, Bounce Geeks will not hold you responsible for accidental minor damage to the item(s) you rent. What the damage waiver is NOT:

No coverage for damage due to neglect, abuse, or misuse.
No coverage for lost or stolen items.
Not a reason to ignore safety rules.
Not a type of insurance.

Here are some specific circumstances NOT covered by the damage waiver:

Loss of rented items or accessory equipment, regardless of circumstance.
Overloading or exceeding the rated capacity of equipment.
Use of electrical current provided by any source other than an electric utility.
Operation/use of equipment in a manner different from its intended purpose, or damage resulting from neglect and/or abuse.
Tampering with items or equipment after installation by Bounce Geeks.
Please remove ALL debris from the area including: Pet waste, trash and other items, sticks, furniture, hoses, sprinklers, lawn ornaments, large stones, etc. Please DO NOT mow the grass just prior to your rental. The clippings will be tracked all over!
Blowers need to be plugged in and running to keep inflatables up and ready to use. A standard 3-prong outlet is all we need and we bring our own extension cords. If you are renting multiple inflatables or a big obstacle course that uses more than one blower, we will need to plug each blower into a separate circuit to ensure that a breaker won't be tripped. This is when using a generator might be a better idea. Just call or text us if you have any questions about the power.

If you have any other questions, please feel free to call us any time at: 804-901-0260

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