Frequently Asked Questions | Richmond, VA.

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Frequently Asked Questions

Yes, we deliver to many areas, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high.

Unfortunately, we can no longer deliver to apartments due to increased liability. It is very important that we (and you) are completely covered by our insurance policy. Therefore, we ask that if you live in an apartment, please find another location for your party. We are happy to deliver to parks, all you need to do is contact your local government to reserve a spot in a nearby park.
We understand that things come up and you may need to cancel. The good news is your deposit is fully refundable if you cancel your order at least 7 days prior to your rental date. This gives us time to make the item available again to rent to someone else. However, if you cancel between 2-6 days prior to your rental, we will keep the deposit and you will be given a rain check that is good for 1 year. So you don't lose anything, we just give you the ability to reschedule for a different date. If you cancel "at the last minute" either the day of your event or the day before, there will be no refund or rain check given.
Yes. There is a link in your receipt once you've ordered or you may contact our office.
A responsible adult must be assigned to supervise the use of the rental items while they are in use. The renter is responsible for the safety of the users and care of the rental items. Should the inflatable be left with the renter overnight, the renter is responsible for unplugging the blower, detaching it from the inflatable, and securing it in a locked location. This is to prevent unauthorized use without the renter's knowledge. The renter is responsible for all damages and any cleaning charges due to misuse of the inflatable. No sharp objects, food, drinks, shoes, gum, silly string, sand or confetti is allowed inside the inflatable. Unfortunately, silly string and sand causes irreversible damage to any inflatable.
Should Bounce Geeks cancel the rental due to inclement weather (including rain, lightning, hail, and winds greater than 15 mph), you will either be given a rain check to reschedule your event, or a refund if you so choose. However, if conditions are not severe enough for Bounce Geeks to cancel, you are given the option to go ahead even though the weather may not be looking favorable. Once we arrive and set up, no refund will be given once we set up the inflatable. We make every effort to set up for each and every rental reservation. However, the safety of your children is our top priority. Bounce Geeks reserves the right to make the final decision to cancel a rental due to inclement weather.

If you have any other questions, please feel free to call us any time at: 804-901-0260