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Frequently Asked Questions

Yes, we deliver to many areas, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high.

Unfortunately, we can no longer deliver to apartments due to increased liability. It is very important that we (and you) are completely covered by our insurance policy. Therefore, we ask that if you live in an apartment, please find another location for your party. We are happy to deliver to parks, all you need to do is contact your local government to reserve a spot in a nearby park.
Cash or Credit Cards from individuals, or checks accepted from a business, church, or other organization. If paying by cash, please have exact change as our drivers do not carry cash.
Yes. There is a link in your receipt once you've ordered or you may contact our office.
Unfortunately, inflatables cannot be set up in temperatures below 40 degrees. We cannot set up our equipment in snow, high winds (above 15 mph), rainy or muddy conditions. If the weather report is not looking favorable, we will contact you to discuss the situation. If possible, we recommend looking for an indoor venue as a backup plan.
Should Bounce Geeks cancel the rental due to inclement weather (including rain, lightning, hail, and winds greater than 15 mph), you will be given a rain check to reschedule your event, or a refund if you so choose. However, if conditions are not severe enough for Bounce Geeks to cancel, you are given the option to go ahead even though the weather may not be looking favorable. Once we arrive and set up, no refund will be given once we set up the inflatable. We make every effort to set up for each and every rental reservation. However, the safety of your children is our top priority. Bounce Geeks reserves the right to make the final decision to cancel a rental due to inclement weather.

If you have any other questions, please feel free to call us any time at: 804-901-0260