Frequently Asked Questions | Richmond, VA.

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Frequently Asked Questions

Bounce Geeks cleans and sanitizes prior to every rental. We use cleaning solutions that are safe and effective. Also, we are professionals and do not rent very old and worn out equipment. Once an inflatable gets to a certain age and no longer looks or performs like it should, we will replace it with a new one. So you should expect your rental from us to look great!
Yes, an electric blower keeps air in the unit the entire time. Once unplugged, they slowly deflate. That's why we require an outlet within 100 feet of the unit (or a generator if no outlet is nearby). No need to worry, we bring our own heavy duty cords. Generators can be rented if no outlets are nearby. However, bear in mind that it will not be cheaper to rent a generator for your backyard party. It is much more expensive than simply plugging into an exterior outlet, or we can run a cord in through a window.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
A responsible adult must be assigned to supervise the use of the rental items while they are in use. The renter is responsible for the safety of the users and care of the rental items. Should the inflatable be left with the renter overnight, the renter is responsible for unplugging the blower, detaching it from the inflatable, and securing it in a locked location. This is to prevent unauthorized use without the renter's knowledge. The renter is responsible for all damages and any cleaning charges due to misuse of the inflatable. No sharp objects, food, drinks, shoes, gum, silly string, sand or confetti is allowed inside the inflatable. Unfortunately, silly string and sand causes irreversible damage to any inflatable.
Blowers need to be plugged in and running to keep inflatables up and ready to use. A standard 3-prong outlet is all we need and we bring our own extension cords. If you are renting multiple inflatables or a big obstacle course that uses more than one blower, we will need to plug each blower into a separate circuit to ensure that a breaker won't be tripped. This is when using a generator might be a better idea. Just call or text us if you have any questions about the power.

If you have any other questions, please feel free to call us any time at: 804-901-0260

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