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Frequently Asked Questions

No. We arrive early to set up so you get the entire rental time to play. You are not limited to only 4 hours, however. You can enter a period of more than 4 hours for your event and the inflatable can be yours for as long as you want that day for only 20% more than the standard 4 hour price!
Yes, all orders require at least a $50 Credit Card deposit. The deposit is fully refundable if you cancel your order at least 7 days prior to your rental date. If you cancel between 2-6 days prior to your rental you will be given a rain check that is good for 1 year.
Yes. There is a link in your receipt once you've ordered or you may contact our office.
A responsible adult must be assigned to supervise the use of the rental items while they are in use. The renter is responsible for the safety of the users and care of the rental items. Should the inflatable be left with the renter overnight, the renter is responsible for unplugging the blower, detaching it from the inflatable, and securing it in a locked location. This is to prevent unauthorized use without the renter's knowledge. The renter is responsible for all damages and any cleaning charges due to misuse of the inflatable. No sharp objects, food, drinks, shoes, gum, silly string, sand or confetti is allowed inside the inflatable. Unfortunately, silly string and sand causes irreversible damage to any inflatable.
Should Bounce Geeks cancel the rental due to inclement weather (including rain, lightning, hail, and winds greater than 20 mph), you will be given a rain check to reschedule your event. However, if conditions are not severe enough for Bounce Geeks to cancel, you are given the option to go ahead even though the weather may not be looking favorable. Once we arrive and set up, no refund will be given once we set up the inflatable. We make every effort to set up for each and every rental reservation. However, the safety of your children is our top priority. Bounce Geeks reserves the right to make the final decision to cancel a rental due to inclement weather.

If you have any other questions, please feel free to call us any time at: 804-901-0260