Frequently Asked Questions

Yes, set up and delivery are included, although additional fees may apply for areas farther out. Delivery is no extra charge if you are within 20 miles from the north-center of Richmond. Our system will automatically calculate the distance and apply the delivery fee after you enter your address and proceed to check out. Remember prices do not include sales tax.

No. We arrive early to set up so you get the entire rental time to play. You are not limited to only 4 hours, however. You can enter a period of more than 4 hours for your event and the inflatable can be yours for up to 8 hours for only 20% more than the standard 4 hour price!

Additionally, we added a new 2 day rental option. Keep your rental overnight and use it again the next day for 50% more than the 4 hour price. To get this discount, you must use coupon code BOGO50 and choose multi-day when you select your day and times.

It depends on how many rentals we have scheduled that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 3-4 hours in advance. If this is a problem for you, please call or text us asap so we can work it out. Pick up times vary as well and cannot be guaranteed. Please let us know if you require exact delivery or pickup times. Bounce Geeks will do it's best to accommodate all of our renters.

Bounce Geeks cleans and sanitizes prior to every rental. We use cleaning solutions that are safe and effective. Also, we are professionals and do not rent very old and worn out equipment. Once an inflatable gets to a certain age and no longer looks or performs like it should, we will replace it with a new one. So you should expect your rental from us to look great!

Yes, an electric blower keeps air in the unit the entire time. Once unplugged, they slowly deflate. That's why we require an outlet within 100 feet of the unit (or a generator if no outlet is nearby). No need to worry, we bring our own heavy duty cords. Generators can be rented if no outlets are nearby. However, bear in mind that it will not be cheaper to rent a generator for your backyard party. It is much more expensive than simply plugging into an exterior outlet, or we can run a cord in through a window.

Should Bounce Geeks cancel the rental due to inclement weather (including rain, lightning, hail, and winds greater than 15 mph), you will either be given a rain check to reschedule your event, or a refund if you so choose. However, if conditions are not severe enough for Bounce Geeks to cancel, you are given the option to go ahead even though the weather may not be looking favorable. Once we arrive, no refund will be given once we set up the inflatable. We make every effort to set up for each and every rental reservation. However, the safety of your children is our top priority. Bounce Geeks reserves the right to make the final decision to cancel a rental due to inclement weather.

All individuals must pay by credit/debit card. Bounce Geeks no longer accepts cash at all, but you may tip our delivery staff with cash if you like. Checks are accepted from a business, church, or other organization.

Final payment must be made the day before your event or sooner, unless you have made an arrangement with our office. Please call 804-901-0260 if you need to discuss payment.

We understand that things come up and you may need to cancel. The good news is your deposit is fully refundable for any reason. That's right! Cancellations due to bad weather, COVID, or anything else, can receive either rain check or full refund. Please text us or call if you have any questions!

Yes, all orders require at least a $50 card deposit unless our office makes special arrangements for you. We may waive the deposit at our discretion. Please call or text us to discuss if needed 804-901-0260.

We have bouncers that are 13'x13' and 15'x15', which are standard sizes and will fit comfortably in most yards. Please note the space required for each item as some are VERY big and require extra space (especially slides and obstacle courses). When in doubt, measure your space to make sure it will fit. Inflatables also need room to be staked, and they need room for the blower. They also can't rub against walls or trees, as this may damage the unit. If you have stairs or a tiered backyard, please call our office to discuss options for setup. Also, make sure you have at least a 3 foot wide path to the area where it will be set up. The bigger ones can weigh up to 700 pounds so we need a clear path with ample room.

There are no strict age limits, however there are weight limits. Most bouncers have a limit of 150lbs per person, with the exception of our toddler units which is 80lbs. Bounce houses can handle a lot of jumping by kids, but are not meant for several adults or teens to be inside. High stress from all that force can tear the seams and you would be responsible for the damage! If you are looking for something good for adults and teens, we suggest obstacle courses, slides, or some of our inflatable games such as the joust, hippo chow down, wrecking ball or bungee run.

We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks, gravel, or mulch as the constant rubbing will wear through the vinyl bottom.

Should you choose to add the damage waiver, Bounce Geeks will not hold you responsible for accidental minor damage to the item(s) you rent. What the damage waiver is NOT:

No coverage for damage due to neglect, abuse, or misuse.
No coverage for lost or stolen items.
Not a reason to ignore safety rules.
Not a type of insurance.

Here are some specific circumstances NOT covered by the damage waiver:

Loss of rented items or accessory equipment, regardless of circumstance.
Overloading or exceeding the rated capacity of equipment.
Use of electrical current provided by any source other than an electric utility.
Operation/use of equipment in a manner different from its intended purpose, or damage resulting from neglect and/or abuse.
Tampering with items or equipment after installation by Bounce Geeks.

Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If, however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds), you will be responsible for all damages up to and including replacement of the unit/blower, etc, which can cost thousands of dollars. We don't want you or us to be in that situation which is why we give you a copy of our safety rules so that you can be the trained operator.

Please remove ALL debris from the area including: Pet waste, trash and other items, sticks, furniture, hoses, sprinklers, lawn ornaments, large stones, etc. Please DO NOT mow the grass just prior to your rental. The clippings will be tracked all over!

A responsible adult must be assigned to supervise the use of the rental items while they are in use. The renter is responsible for the safety of the users and care of the rental items. Should the inflatable be left with the renter overnight, the renter is responsible for unplugging the blower, detaching it from the inflatable, and securing it in a locked location. This is to prevent unauthorized use without the renter's knowledge. The renter is responsible for all damages and any cleaning charges due to misuse of the inflatable. No sharp objects, food, drinks, shoes, gum, silly string, sand or confetti is allowed inside the inflatable. Unfortunately, silly string and sand causes irreversible damage to any inflatable.

Yes, as long as the safety guidelines are followed, including children being supervised by capable adults at all times. All Bounce Geeks inflatables are securely staked into the ground so they won't flip over. 50lb. sandbags held inside vinyl covers are used for "non-stakeable" surfaces such as asphalt, cement, etc. Mother nature can cause serious damage, so you have to know when to get the kids out of the bouncer and deflate it. Wind gusts over 20mph are unsafe, as well as lightning and heavy rainfall.

NO... there are a few reasons for this. One, we have to clean the units after every use, so if you take it down we have to blow it back up. Two, if something were to break, it would be your RESPONSIBILITY to replace it. However if you want to turn the blower off because you're done with it that is fine, just please DO NOT disconnect the blower from the unit or remove any of the stakes, sandbags or cords. The only exception is if you are keeping the unit overnight, then we require you to disconnect the blower and lock it away so no one uses it.

Unfortunately, inflatables cannot be set up in temperatures below 35 degrees. We cannot set up our equipment in snow, high winds (above 20 mph), heavy rain, or muddy conditions. If the weather report is not looking favorable, we will contact you to discuss the situation. If possible, we recommend looking for an indoor venue as a backup plan or rescheduling for another day. Remember, Bounce Geeks reserves the right to make a final call on whether we will set up or not!

Blowers need to be plugged in and running to keep inflatables up and ready to use. A standard 3-prong outlet is all we need and we bring our own extension cords. If you are renting multiple inflatables or a big obstacle course that uses more than one blower, we will need to plug each blower into a separate circuit to ensure that a breaker won't be tripped. This is when using a generator might be a better idea. Just call or text us if you have any questions about the power.